If you have a return, exchange or need to file a damage, defective or missing product claim, please contact customer service via the red customer service button on the right side of the page. Thank you.

Returns

You have 14 days from the date of purchase to file a return request

There is a 15% restocking fee for all returned product.

Product must be unopened and in resaleable condition

Only the cost of the product is refunded (less restocking fee), actual shipping costs are non-refundable.

Most orders have subsidized shipping costs The Shipping amount you were charged is less than the actual shipping cost.

You are responsible for return shipping costs. We recommend insurance and tracking numbers for the return.

Please contact us for a return authorization number.

Please enclose your name, phone number, order number and return authorization number with your return.

Please return to address listed below, unless otherwise directed

Exchanges

Exchanges are just like returns, except there is no restocking fee.

You have 14 days from the date of purchase to file an exchange request

Product must be unopened and in resaleable condition.

You are responsible for return shipping costs. We recommend insurance and tracking numbers fo rthe return.

Please contact us for a return authorization number.

Place an order for the product you wish to exchange for.

Please enclose your name, phone number, order numbers and return authorization number with your return.

Please return to address listed below, unless otherwise directed

Once we receive your exchange, we will credit your account.

Damaged Product

Please contact us with your damage claim

All damaged product is insured by the shipper and will be replaced at no cost to you.

Please keep all product packaging, shipper may request inspection.

We will need a picture of the damaged product emailed to us.

Once shipper approves the damage claim, replacement product will be shipped to you.

Defective Product

Please contact us with your defective product claim

Any defective product will be replaced at no cost to you.

Defective products will replaced with like product only.

if you choose not to have product replaced, the product will be picked up and only the cost of the product will be refunded, NOT shipping.

Some products are warrantied directly with the manufacturer

We will need a picture of any defective product emailed to us.

Please return product to this address, unless otherwise directed.

Missing or Incorrect Product

We will immediately replace any missing or incorrect product in your order.

All shipping charges for the incorrect/missing product will be our responsibility.

We may or may not request the incorrect product returned with our prepaid shipping label.

Return Product to:

Returns Dept. / (Authorization #)
7284 W 200 N
Greenfield, IN 46140